Privacy Officer – Mitchell Estate Agents Pty Ltd
Email: james@mitchellestateagents.com.au
Contact number: 0405 951 570
This Privacy Policy applies to personal information collected via our website. Our broader
real estate services may also be governed by additional privacy obligations.
- Mitchell Estate Agents Pty Ltd ABN 12 670 922 415 respects your right to privacy and is
committed to safeguarding the privacy of our clients, customers and website visitors. We
adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Commonwealth). This policy sets out how we collect and treat your personal information. - “Personal information” is information we hold which is identifiable as being about you.
2.1. Mitchell Estate Agents Pty Ltd will, from time to time, receive and store personal
information you enter onto our website, provided to us directly, or given to us in other
forms.
We collect, use and disclose personal information for the purpose of conducting our real
estate sales and property management business.
We take reasonable steps to ensure the information we collect, hold, use and disclose about
you is accurate, up-to-date, complete and relevant. Please advise us via
james@mitchellestateagents.com.au if this information is not complete or up to date.
2.2. You may provide basic information such as your name, phone number, address and
email address to enable us to send information, provide updates and deliver our services.
We may collect additional information at other times, including but not limited to, when you
apply for a rental property, provide feedback, supply information about your personal or
business affairs, change your communication preferences, respond to surveys or
promotions, provide financial information, or communicate with our administration or
support teams.
2.3. Additionally, we may also collect any other information you provide while interacting
with us. - 1. Mitchell Estate Agents Pty Ltd collects personal information from you in a variety of
ways, including when you interact with us electronically or in person, when you access our
website, and when we provide our services to you. We may also receive personal
information from third parties. If we do, we will protect it as set out in this Privacy Policy. - 1. Mitchell Estate Agents Pty Ltd may use personal information collected from you to
provide you with information, updates and our services. We may also notify you of new or
additional products, services or opportunities that may be relevant to you. We may use your
personal information to improve our services and better understand your needs.
4.2. Mitchell Estate Agents Pty Ltd may contact you by a variety of methods including, but
not limited to, telephone, email, SMS or mail. - 1. We may disclose your personal information to our employees, officers, insurers,
professional advisers, agents, contractors, suppliers or service providers insofar as
reasonably necessary for the purposes set out in this Policy. Personal information is only
supplied to a third party when required for the delivery of our services. This may include
disclosure to overseas recipients, such as contractors or support staff located outside
Australia (for example, the Philippines).
5.2. We may from time to time need to disclose personal information to comply with a legal
requirement, including laws, regulations, court orders, subpoenas, warrants, legal
proceedings or requests from law enforcement agencies.
5.3. We may also use or disclose your personal information to protect the copyright,
trademarks, legal rights, property or safety of Mitchell Estate Agents Pty Ltd, our clients or
third parties.
5.4. Information that we collect may from time to time be stored, processed or transferred
to parties located outside Australia. Some overseas recipients may be located in countries
that do not have privacy protections equivalent to Australian law. As a result, you may not
be able to seek redress under Australian privacy laws in relation to the handling of your
personal information by those recipients.
5.5. If there is a change of control in our business, or a sale or transfer of business assets, we
reserve the right to transfer, to the extent permitted by law, our databases together with
any personal and non-personal information contained in those databases. This information
may be disclosed to a potential purchaser under confidentiality arrangements.
5.6. By providing us with personal information, you consent to the terms of this Privacy
Policy and the types of disclosure covered by this Policy. Where we disclose your personal
information to third parties, we will take reasonable steps to request that they handle the
information in accordance with this Policy.
5.7. Mitchell Estate Agents Pty Ltd does not make decisions solely by automated means.
5.8. Where lawful and practicable, individuals may interact with us anonymously or using a
pseudonym. However, this may limit our ability to provide certain services. - 1. Mitchell Estate Agents Pty Ltd is committed to ensuring that the personal information
you provide to us is secure. We have implemented reasonable physical, electronic and
managerial procedures to safeguard personal information from misuse, interference, loss
and unauthorised access, modification or disclosure.
6.2. The transmission of information over the internet is at your own risk. While we take
reasonable steps to protect personal information, we cannot guarantee the security of
information transmitted to or from us. Our employees and contractors are required to
maintain confidentiality; however, we will not be held responsible for unauthorised access
outside our reasonable control. - 1. You may request access to personal information that we hold about you in accordance
with the Privacy Act 1988 (Cth). A reasonable administrative fee may be payable. If you
wish to access or correct your information, or believe the information we hold is inaccurate,
out of date, incomplete, irrelevant or misleading, please contact us at
james@mitchellestateagents.com.au.
7.2. We reserve the right to refuse access to personal information in circumstances
permitted under the Privacy Act 1988 (Cth).
7.3. We may send marketing communications where permitted by law. You may opt out at
any time by contacting us at james@mitchellestateagents.com.au. Sensitive information will
not be used for marketing purposes without consent. - 1. If you have a complaint regarding our privacy practices, please contact:
Privacy Officer – Mitchell Estate Agents Pty Ltd
Email: james@mitchellestateagents.com.au
Contact number: 0405 951 570
Postal address: Shop 12/365 Kingsway, Caringbah NSW 2229
Street address: Shop 12/365 Kingsway, Caringbah NSW 2229
We take privacy complaints seriously and will respond within a reasonable timeframe after
receiving written notice. - 1. We may update this Privacy Policy from time to time. Any changes will be effective
immediately upon publication on our website. We encourage you to review this Policy
periodically. - 1. When you visit our website (www.mitchellestateagents.com.au), we may
collect information such as browser type, operating system and referring websites. This
information is collected in an aggregated manner to analyse website usage and improve our
services.
10.2. Our website may use cookies to identify returning visitors, analyse traffic and improve
user experience. Cookies may also be used for advertising through third-party services such
as Google Ads. You may disable cookies through your browser settings; however, this may
limit website functionality.
10.3. Our website may contain links to third-party websites not controlled by us. Mitchell
Estate Agents Pty Ltd is not responsible for the privacy practices of external websites and
encourages users to review the privacy policies of those sites.
10.4. Use of our website constitutes acceptance of this Privacy Policy.
For further information about privacy in Australia, please visit the Office of the Australian
Information Commissioner (OAIC).